> Source: https://docs.virtuo.in/vibot/getting-started/first-conversation
> Send a test message to verify your WhatsApp AI agent is live, then watch the conversation arrive in the Vibot dashboard.

# 4. Your first conversation

Once you have:

- ✅ Connected your WhatsApp Business number (status is green **Connected**).
- ✅ Saved your agent configuration (persona, system prompt, optional guardrails).
- ✅ Optionally uploaded at least one Knowledge Base document.

…the agent is live. The first paid plan unlocks production traffic, but **Free** accounts can still send and receive a limited number of messages for testing.

## Send a test message

1. From a **different** WhatsApp number (e.g. your personal mobile), send a message — any text — to your connected WhatsApp Business number.
2. Within a few seconds, the agent replies on WhatsApp.
3. Open the dashboard at [vibot.virtuo.in/dashboard/chats](https://vibot.virtuo.in/dashboard/chats) — the conversation appears in the left panel, with the full thread on the right.

## What you'll see in Chats

- A teal **AI** badge on the conversation row — the AI is handling it.
- The customer's inbound message, then the agent's reply, in chronological order.
- If the customer sent a voice note: the transcript replaces the audio in the thread.
- If the customer sent an image or document: it renders inline (click to expand).

<Callout type="info">
**Take Over and Hand to AI.** On the right panel, the **Take Over** button (Lite plan and above) pauses the AI and lets you reply manually. Click **Hand to AI** to resume automatic handling. This is the basis of the Escalations page.
</Callout>

## What if there's no reply?

A few quick checks:

1. **Status check** — go to **Connect WhatsApp**. Status must be green **Connected**. Amber means action needed; see [Troubleshooting: Pending Registration](/vibot/troubleshooting).
2. **Quota check** — open the Overview page. If the **AI messages** progress bar shows the limit reached, the agent has paused. See [Troubleshooting: AI stopped responding](/vibot/troubleshooting).
3. **Opt-out** — if you replied "STOP" earlier from your test number, the agent has opted you out. Test from a different number.

## What's next

You're live! From here:

- [**Build your Knowledge Base**](https://vibot.virtuo.in/dashboard/knowledge-base) — upload product info, FAQs, return policies. The agent uses it to answer accurately.
- [**Explore the dashboard pages**](/vibot/features) — Chats, Escalations, Campaigns, Contacts, Templates, Billing.
- [**Pick a plan**](/vibot/pricing) when you're ready to handle production volume.