> Source: https://docs.virtuo.in/vio/agents/templates
> Start a Vio voice agent from a curated industry template that pre-fills the prompt, greeting, voice, collected variables and success rubric.

# Industry templates

**Templates are curated industry × job starting points for a Vio agent. Each one pre-fills the system prompt, opening greeting, a valid voice, the variables to collect, and a success rubric — so a brand-new agent is ready to go live and will always speak.** Pick one that matches your business and you can be taking calls in minutes, then tailor later.

## How templates work

When you create a new agent, Vio offers three ways to start:

- **Use** — go live with the template as-is. Everything is pre-filled and valid.
- **Use & tailor** — start from the template and open the AI generator to customise the prompt and greeting for your business.
- **Blank** — start from an empty agent and build every tab yourself.

Because a template always sets a valid voice, greeting, prompt, variables, and rubric, an agent created this way will never sit silent on a call.

<Callout type="info">
Not sure which to pick? Start with **Use & tailor** — you get a working agent *and* a head start from the AI generator. See [**Create an agent**](/vio/getting-started/create-agent).
</Callout>

## The template catalog

| Industry | Job | What the agent does |
|---|---|---|
| **Real Estate** | Lead Qualifier | Qualifies inbound property enquiries — budget, location, timeline — and scores the lead. |
| **Real Estate** | Site-Visit Booker | Books site visits, capturing the preferred slot and contact details. |
| **Automobiles** | Sales & Test-Drive | Handles model enquiries and books test drives. |
| **Automobiles** | Service Booking | Books service appointments and captures the vehicle and issue. |
| **Hospitals** | Appointment | Books patient appointments with department, doctor, and slot. |
| **Hospitals** | Help-Desk | Answers common queries — timings, departments, directions — and routes callers. |
| **E-commerce** | Support | Handles order status, returns, and common support questions. |
| **Professional Services** | Lead Qualifier | Qualifies inbound enquiries for a firm and captures the caller's need. |

Each template's prompt, greeting, variables, and rubric are tuned for that job — for example the Real Estate Lead Qualifier collects budget and location out of the box, while the E-commerce Support agent expects an order id.

## After you pick a template

1. **Tune the voice** if you want a different one — see [**Engines & voices**](/vio/agents/engines-and-voices).
2. **Adjust the prompt and greeting** for your brand — see [**Persona & prompt**](/vio/agents/persona).
3. **Check the variables** it collects match what you need — see [**Variables**](/vio/agents/variables).
4. **Connect a number** and place a test call — see [**Create an agent**](/vio/getting-started/create-agent).

## Frequently asked

**Q. What's the difference between "Use" and "Use & tailor"?**
**Use** goes live with the template unchanged. **Use & tailor** starts from the same template but opens the AI generator so you can customise the prompt and greeting before going live.

**Q. Can I change a template agent after creating it?**
Yes. A template only pre-fills the tabs — every field stays fully editable. Change the voice, prompt, variables, tools, and behaviour whenever you like.

**Q. Will a template agent work if I don't touch anything?**
Yes. Every template sets a valid voice, greeting, prompt, variables, and success rubric, so the agent is ready to take calls immediately and will always speak.

## Next

Create your agent from a template in [**Create an agent**](/vio/getting-started/create-agent), then refine it in [**Persona & prompt**](/vio/agents/persona).