> Source: https://docs.virtuo.in/vio/call-logs
> The Vio call log lists every inbound and outbound call. Expand any call for its transcript, recording, AI summary, sentiment and per-call cost.

# Call logs

**The call log is where every call your agent handled — inbound or outbound — is listed and fully expandable. Open any call to read its transcript, play the recording, see the AI summary, the data the agent collected, the sentiment and goal-met read, and exactly what it cost in ₹.** This is the flagship view for understanding what your agent is actually doing on the phone.

## What the list shows

Each call is one row. At a glance you see:

- **Direction** — inbound (someone called you) or outbound (Vio dialed).
- **Duration** — how long the call ran.
- **Timestamps** — when it started.
- **Outcome** — one of **Successful**, **Missed**, **Failed**, or **Escalated**.
- **Live indicator** — a call in progress shows a live badge with a **streaming transcript** you can watch as it happens.

Caller numbers are **masked** in the list for privacy — you'll see a partially hidden number rather than the full digits.

## What's inside a call

Expand a row and you get the full record of that conversation:

| Detail | What it is |
|---|---|
| **Transcript** | The conversation turn by turn, agent and caller. |
| **Recording** | Audio playback of the call. |
| **AI summary** | A short generated recap of what happened. |
| **Cost** | The **₹ total** for the call, plus a per-component **breakdown**. |
| **Extracted variables** | The fields your agent collected on the call — see [**Variables**](/vio/agents/variables). |
| **Analysis** | Sentiment, a conversation-quality score, and **Goal met / not met** with a reason — see [**Analysis, actions & fulfilment**](/vio/agents/analysis-actions-fulfilment). |

## Find and read a call

<Steps>

### Open Call logs

Select **Call logs** in the sidebar. The most recent calls are at the top; a live call shows its streaming transcript in real time.

### Filter by outcome

Narrow the list by **outcome** — for example, show only **Escalated** calls to review handoffs, or only **Failed** calls to chase telephony issues.

### Expand the call

Click a row to open the transcript, recording, AI summary, extracted variables, analysis, and cost breakdown.

</Steps>

<Callout type="info">
**Recordings and transcripts are caller PII.** Vio stores them privately, scoped to your workspace — never in a public bucket and never shared across tenants. Only your workspace can open them.
</Callout>

<Callout type="warning">
**Some calls may show ₹0.** Cost is tracked for calls placed through Vio's in-house voice path. Older calls, or calls handled by a different backend, may not have cost data and will display **₹0** — it doesn't mean the call was free, only that its cost wasn't captured.
</Callout>

## Frequently asked

**Q. Why does a call show ₹0?**
Because its cost wasn't tracked. Per-call cost is recorded for calls on Vio's in-house voice path; older or other-backend calls can show **₹0**. Newer calls show the full **₹ total** plus a component breakdown.

**Q. Where are recordings and transcripts stored?**
Privately, scoped to your workspace. They're treated as caller PII — never placed in a public bucket, never shared across tenants. Only your workspace can access them.

**Q. Why are caller numbers masked?**
For privacy. The list masks caller digits so a shared screen or exported view doesn't expose full personal numbers.

**Q. Can I export call data to my own systems?**
Yes — use the **results webhook**. Each finished call can be pushed to your CRM or spreadsheet automatically. See [**Analysis, actions & fulfilment**](/vio/agents/analysis-actions-fulfilment).

## Next step

For trends across many calls — volume over time and outcome breakdowns — see [**Analytics**](/vio/call-logs/analytics).