> Source: https://docs.virtuo.in/vio/call-logs/analytics
> The Vio Analytics view shows call volume over time and an outcome breakdown, while the Overview dashboard surfaces today's calls, duration and cost.

# Analytics

**Analytics turns your call log into trends: how many calls you're handling over time, and how they break down by outcome. The Overview dashboard adds headline numbers — today's calls, average duration, total cost, and active agents — at a glance.** For a single call's detail, open it in [**Call logs**](/vio/call-logs).

## The Analytics view

Analytics reads across all your calls and shows:

- **Call volume over time** — how many calls you handled, viewable **hourly** or **weekly**, so you can see peaks, quiet hours, and week-on-week trends.
- **Outcome breakdown** — the split across **Successful**, **Missed**, **Failed**, and **Escalated**, so you can tell at a glance whether calls are landing or leaking.

Use volume to plan capacity and staffing, and the outcome split to catch problems early — a rising **Failed** share often points at telephony, while rising **Escalated** may mean your agent needs a script or [**persona**](/vio/agents/persona) tweak.

## The Overview dashboard

The **Overview** page surfaces headline cards for a quick daily read:

| Card | What it shows |
|---|---|
| **Today's total calls** | How many calls your workspace handled today. |
| **Average duration** | The mean call length. |
| **Total cost (₹)** | Spend across your calls, in rupees. |
| **Active agents** | How many agents are currently live. |

<Callout type="info">
**Analytics is expanding during Beta.** Vio is in Beta, and some analytics panels are still being wired up — expect new charts and finer breakdowns to appear over time. The [**Call logs**](/vio/call-logs) always hold the complete per-call record in the meantime.
</Callout>

## Read your analytics

<Steps>

### Open Analytics

Select **Analytics** in the sidebar for volume and outcome trends, or **Overview** for the headline cards.

### Switch the time window

Toggle call volume between **hourly** and **weekly** to move between an intraday and a longer-term view.

### Drill into a specific call

Spotted something in a trend? Jump to [**Call logs**](/vio/call-logs) and filter by outcome to read the individual calls behind the number.

</Steps>

## Frequently asked

**Q. What's the difference between Analytics and the Overview cards?**
**Overview** gives you at-a-glance headline numbers for today (calls, average duration, cost, active agents). **Analytics** goes deeper — call volume over time and the full outcome breakdown across your log.

**Q. Can I see call volume by hour?**
Yes. The call-volume chart switches between **hourly** and **weekly**, so you can spot busy hours as well as longer-term trends.

**Q. Some analytics panels look empty or unfinished — why?**
Vio is in **Beta** and analytics is still expanding; certain panels are being wired up. The [**Call logs**](/vio/call-logs) always contain the complete per-call data if a chart isn't live yet.

## Next step

To act on what analytics surfaces, open the individual calls in [**Call logs**](/vio/call-logs), or forward finished calls to your own systems with the results webhook described in [**Analysis, actions & fulfilment**](/vio/agents/analysis-actions-fulfilment).