Outbound campaigns
The Outbound Dialer turns a contact list into a batch of AI calls. Upload a CSV, press start, and Vio paces the calls, retries no-answers, and runs your agent on each one — then hands you AI analytics on how the campaign went. For a single follow-up your agent booked itself, see Callbacks instead.
Call only people who agreed to be called. Outbound calling is subject to consent and do-not-call rules. Upload contacts who have opted in, honour every do-not-call and opt-out request, and call within permitted hours. You are responsible for the list you dial.
Upload your contacts
A campaign runs off a contacts CSV. At minimum it needs two columns:
| Column | Required | Purpose |
|---|---|---|
name | Yes | The contact’s name — used to personalise the call. |
phone | Yes | The number Vio dials, in full international format. |
| (any extra column) | No | Becomes a per-call {{variable}} your agent can use. |
Any extra column you add — say city, order_id, or plan — becomes a {{variable}} available to the agent on that contact’s call. Reference them in your script exactly like {{name}} so the agent greets and personalises per contact. Tie this to your Persona & prompt, where {{name}} and friends are used.
Launch a campaign
Create the campaign
In the Outbound Dialer, create a campaign and choose the agent that will make the calls, and the number it dials from (the number needs outbound enabled — see Phone numbers).
Upload the contacts CSV
Provide your CSV with name and phone, plus any extra columns you want as {{variables}}.
Start the campaign
Press Start. Vio paces the calls automatically — it doesn’t dial the whole list at once — and retries no-answers on its own up to a limit. Pause any time to stop new calls; in-progress calls finish.
Track progress
Watch the live counters — total, dialed, and successful — as the campaign runs. Every call also lands in Call logs with its transcript, recording, and cost.
Read AI campaign analytics
When a campaign has calls behind it, Vio produces AI campaign analytics: a funnel of what happened across the list, plus a shortlist of which contacts are ripe for a manual call — the ones a human should follow up with personally. You can re-analyze on demand as more calls complete, so the picture stays current. For per-call detail (sentiment, goal-met, extracted data) open the call in Call logs.
Frequently asked
Q. Does Vio call everyone on the list at once? No. The dialer paces calls deliberately rather than blasting the list, which is gentler on your carrier and your callees. It also retries no-answers automatically, so you don’t have to re-upload missed numbers.
Q. How do I personalise each call?
Add columns to your CSV beyond name and phone. Each becomes a {{variable}} the agent can drop into its script — reference them the same way as {{name}}. See Persona & prompt.
Q. Can I stop a campaign midway? Yes. Pause stops new calls from being placed; calls already in progress finish normally. Resume when you’re ready.
Q. Which number does a campaign dial from? The number you chose for the campaign — and it must have outbound enabled. Turn that on per number in Phone numbers, or set up a carrier in SIP trunks (BYOC).
Next step
After a campaign, review outcomes in Call logs and the trends in Analytics.