Features

Vio is an AI voice agent platform, and this page is a quick tour of every area in the dashboard. Each section below says what a page does and links to its full guide, so you can jump straight to the part you need.

Vio splits into three jobs: build an agent (its voice, persona, and what it should do), connect a phone number (import a Twilio number or bring your own carrier), and review every call (transcripts, recordings, summaries, extracted data, and per-call cost). The four areas most people live in:

New to Vio? Start at Getting started → Sign in, then Create an agent and Connect a number.

Overview

The dashboard landing page. Headline metric cards give you today’s snapshot at a glance — today’s calls, average call duration, total cost (₹), and active agents — plus quick links into your busiest areas. It is the fastest way to confirm the platform is live and calls are flowing before you dig into detail on the Analytics page.

Call Logs

The heart of Vio. Every real call — inbound and outbound — lands here with its full transcript, an optional recording, an AI summary, the variables the agent extracted (name, order number, whatever you asked it to collect), a sentiment read, a goal-met flag, and the exact cost in ₹ with a per-component breakdown. Search and filter to find any conversation. See Call Logs.

Analytics

Call volume over time and an outcome breakdown (goal-met vs. not, sentiment mix, average duration and cost). This is where you spot trends — busiest hours, which agent converts best, where callers drop off. Analytics is expanding during Beta, so expect new charts to appear. See Analytics.

Agents

The eight-tab agent editor — everything that defines how your AI voice agent behaves. Pick an engine and voice, write the persona and prompt, define variables to collect, wire up tools, and set what happens after a call under analysis, actions & fulfilment. You can also start from an industry template and tune advanced behaviours like caller memory. See Agents.

Knowledge Base

Upload documents (price lists, FAQs, policies) that your agents can reference on a call, so answers stay accurate without stuffing everything into the prompt. This area is in Beta and rolling out gradually — until it lands, put must-know facts directly in the agent’s persona and prompt.

Numbers

Provision a new phone number or import an existing Twilio number, then assign an agent so inbound calls are answered immediately. A number can point at one agent, and you can keep a default agent for anything unassigned. See Numbers.

SIP Trunks

Bring your own carrier (BYOC). Point your own telecom provider or on-premise PBX (for example a FreePBX box) at Vio over a SIP trunk, so calls run on your existing lines and numbers while the AI agent does the talking. Supports both inbound and outbound. See SIP Trunks.

Outbound Dialer

Run outbound campaigns from a contact list. Upload a CSV, choose an agent, and Vio dials your list with pacing (so you don’t blast everyone at once) and automatic retries for no-answers. Finished calls get the same AI analytics as any other call. See Outbound campaigns.

Callbacks

Follow-up calls the agent schedules for itself. If a caller asks to be rung back later, or the agent decides a follow-up is warranted, it books a callback and Vio places the call at the right time. See Callbacks.

Tools

The actions an agent can take mid-call — built-in tools (like transferring to a human or ending the call) and webhook tools that call your own API to look something up or write a record. Tools are what turn a talking agent into one that actually does things. See Tools.

Integrations

Connect Vio to the systems you already use — Calendar, Google Sheets, CRM, e-commerce, and messaging. The foundations are in place; several connectors are still coming online, so check the Integrations page for what’s live today. For anything not yet listed, a webhook tool or a results webhook can bridge the gap now.

Assistant

An in-dashboard AI helper that answers “how do I…” questions and can look up your own call stats (“how many calls did agent X handle today?”). It appears as a floating widget on every page and as a fullscreen tab for longer sessions. It also includes a voice-prompt generator — describe the agent you want in plain language and it drafts the system prompt and greeting for you, which you can drop straight into the agent editor.

Settings

Notifications, security, and API access. You can view what is available today, but expect some toggles to be inactive during Beta. The API itself is access-gated and coming soon.

Admin

Admin-only. Manage the users and companies in your workspace — invite teammates and organise access. This area only appears for accounts with admin rights.

FAQ

Q. Where do I see how much a call cost? Open any real call in Call Logs — the cost in ₹ is shown per call with a breakdown. Test calls placed in the browser are free and are not logged.

Q. Which parts of Vio are not fully live yet? The Knowledge Base and parts of Settings are in Beta, and some Integrations connectors are still coming online. Everything else — agents, numbers, SIP trunks, the outbound dialer, callbacks, tools, and call logs — is available today.

Q. Do I have to build an agent from scratch? No. Start from an industry template, or describe your agent to the Assistant’s voice-prompt generator and let it draft the prompt and greeting for you.

Want a step-by-step recipe for a specific task? See How-to guides. Stuck on something? See Troubleshooting.