2. Connect WhatsApp
Before you start, make sure you have:
- A Facebook Business account (personal accounts are not supported).
- A WhatsApp Business number — either an existing one, or a new number you want to use exclusively for the AI agent.
- Admin access to your Meta Business Manager.
Open the Connect WhatsApp page
From the dashboard, click Connect WhatsApp on the Overview tile, or open it from the sidebar.
Start the Embedded Signup flow
Click Connect WhatsApp Business. A Facebook popup will open.
- Log in with your Facebook Business account if prompted.
- Select your WhatsApp Business Account (WABA) from the list, or create a new one.
- Select the phone number you want to connect.
- Click through the Meta permissions screens and finish the signup flow.
The popup closes automatically. The page updates to show your Phone Number ID and WABA ID.
Fix Registration (if status is amber)
If the status shows Pending Registration (amber), you need to complete two-step verification on Meta’s side:
- Click Fix Registration.
- Enter the 6-digit two-step verification PIN for your WhatsApp number. (Find it in the WhatsApp Business app → Settings → Account → Two-step verification.)
- Click Confirm & Connect. Status turns green (Connected).
What happens behind the scenes. Your WhatsApp access token is encrypted with AES-256-GCM before being stored. We register our platform as the message receiver for your number via Meta’s official Cloud API. No third-party or unofficial libraries are involved.
Reconnecting a different number
Go to Connect WhatsApp and complete the Embedded Signup flow again with a different number. The new connection replaces the existing one.
Next step
Configure the AI agent that will reply on this number → Configure the agent.