VibotGetting Started4. Your first conversation

4. Your first conversation

Once you have:

  • ✅ Connected your WhatsApp Business number (status is green Connected).
  • ✅ Saved your agent configuration (persona, system prompt, optional guardrails).
  • ✅ Optionally uploaded at least one Knowledge Base document.

…the agent is live. The first paid plan unlocks production traffic, but Free accounts can still send and receive a limited number of messages for testing.

Send a test message

  1. From a different WhatsApp number (e.g. your personal mobile), send a message — any text — to your connected WhatsApp Business number.
  2. Within a few seconds, the agent replies on WhatsApp.
  3. Open the dashboard at vibot.virtuo.in/dashboard/chats — the conversation appears in the left panel, with the full thread on the right.

What you’ll see in Chats

  • A teal AI badge on the conversation row — the AI is handling it.
  • The customer’s inbound message, then the agent’s reply, in chronological order.
  • If the customer sent a voice note: the transcript replaces the audio in the thread.
  • If the customer sent an image or document: it renders inline (click to expand).

Take Over and Hand to AI. On the right panel, the Take Over button (Lite plan and above) pauses the AI and lets you reply manually. Click Hand to AI to resume automatic handling. This is the basis of the Escalations page.

What if there’s no reply?

A few quick checks:

  1. Status check — go to Connect WhatsApp. Status must be green Connected. Amber means action needed; see Troubleshooting: Pending Registration.
  2. Quota check — open the Overview page. If the AI messages progress bar shows the limit reached, the agent has paused. See Troubleshooting: AI stopped responding.
  3. Opt-out — if you replied “STOP” earlier from your test number, the agent has opted you out. Test from a different number.

What’s next

You’re live! From here:

3. Configure the agentOverview