Analytics
Analytics turns your call log into trends: how many calls you’re handling over time, and how they break down by outcome. The Overview dashboard adds headline numbers — today’s calls, average duration, total cost, and active agents — at a glance. For a single call’s detail, open it in Call logs.
The Analytics view
Analytics reads across all your calls and shows:
- A date range you choose — a preset (today, yesterday, last 7 or 30 days), a single day, or a custom range. Everything on the page follows it. Dates are India Standard Time, and both ends are included; the default is the last 30 days.
- Hourly call distribution — calls by hour of the day (IST) across the range, so you can see busy and quiet hours, plus your peak hour.
- Daily calls — one bar per day in the range, including days with none.
- Growth — calls in this range against the period of the same length immediately before it.
- Abandon rate and the outcome breakdown — the split across Successful, Missed, Failed, and Escalated, so you can tell at a glance whether calls are landing or leaking.
Use volume to plan capacity and staffing, and the outcome split to catch problems early — a rising Failed share often points at telephony, while rising Escalated may mean your agent needs a script or persona tweak.
The Overview dashboard
The Overview page surfaces headline cards for a quick daily read:
| Card | What it shows |
|---|---|
| Today’s total calls | Calls your workspace handled today (IST), against yesterday. |
| Average duration | The mean length of today’s finished calls, against yesterday. |
| Success rate | Across the last 30 days, over calls that have ended. |
| Total cost (₹) | Spend across the last 30 days, in rupees. |
| Active agents | How many agents are currently live. |
Overview also shows call volume for the last 7 days, the outcome split for the last 30, and your ten most recent calls with a link into the full log.
Analytics is expanding during Beta. Vio is in Beta, and some analytics panels are still being wired up — expect new charts and finer breakdowns to appear over time. The Call logs always hold the complete per-call record in the meantime.
Read your analytics
Open Analytics
Select Analytics in the sidebar for volume and outcome trends, or Overview for the headline cards.
Choose the range
Pick a preset, a single day, or a custom range. Every card and chart on the page follows it, and so does the comparison against the previous period.
Drill into a specific call
Spotted something in a trend? Jump to Call logs, filter by the same dates, outcome or agent, and read the individual calls behind the number — then Download them if you need the list elsewhere.
Frequently asked
Q. What’s the difference between Analytics and the Overview cards? Overview is a fixed daily read: today against yesterday, plus the last 30 days for success rate, cost and outcomes. Analytics is the one you point at a period — pick any range and every number on the page follows it.
Q. Can I see call volume by hour? Yes — the hourly distribution chart covers the range you selected, in India Standard Time, and names your peak hour.
Q. Some analytics panels look empty or unfinished — why? Vio is in Beta and analytics is still expanding; certain panels are being wired up. The Call logs always contain the complete per-call data if a chart isn’t live yet.
Next step
To act on what analytics surfaces, open the individual calls in Call logs, or forward finished calls to your own systems with the results webhook described in Analysis, actions & fulfilment.