4. Test your agent
Before real callers reach your agent, talk to it yourself in the browser. Test calls run in a live session but are not logged — no call record, no recording, no cost — so you can iterate freely on the greeting, prompt, and voice.
Start a test
Open the agent and use Test “<agent>” to start an in-browser conversation. Your microphone connects straight to the agent, exactly as a phone caller would hear it.
Listen for the essentials
- Does it greet first (you should hear it speak as soon as the session starts)?
- Is the voice right for your brand and language?
- Does it collect the fields you defined and follow the prompt?
- Do your tools and transfer behave as expected?
A test call won’t appear in Call logs and won’t accrue cost — that’s by design. To see a real call log with transcript, recording, and cost, place an actual call to your connected number.
Fix and re-test
Edit the Persona & prompt or swap the voice, save, and test again. The prompt generator’s Improve prompt is a quick way to refine wording without rewriting from scratch.
Go live
When it sounds right, you’re done — inbound calls to the assigned number are already being answered. To reach out proactively, build an outbound campaign.