Call logs
The call log is where every call your agent handled — inbound or outbound — is listed and fully expandable. Open any call to read its transcript, play the recording, see the AI summary, the data the agent collected, the sentiment and goal-met read, and exactly what it cost in ₹. This is the flagship view for understanding what your agent is actually doing on the phone.
What the list shows
Each call is one row. At a glance you see:
- Direction — inbound (someone called you) or outbound (Vio dialed).
- Duration — how long the call ran.
- Timestamps — when it started.
- Agent — which of your agents handled the call.
- Outcome — one of Successful, Missed, Failed, or Escalated.
- Live indicator — a call in progress shows a live badge with a streaming transcript you can watch as it happens.
The newest calls load first, and more load as you scroll. The four cards above the list (total, duration, successful, failed/missed) always describe the calls your filters select, not just the ones on screen.
What’s inside a call
Expand a row and you get the full record of that conversation:
| Detail | What it is |
|---|---|
| Transcript | The conversation turn by turn, agent and caller. |
| Recording | Audio playback of the call. |
| AI summary | A short generated recap of what happened. |
| Cost | The ₹ total for the call, plus a per-component breakdown. |
| Extracted variables | The fields your agent collected on the call — see Variables. |
| Analysis | Sentiment, a conversation-quality score, and Goal met / not met with a reason — see Analysis, actions & fulfilment. |
Find and read a call
Open Call logs
Select Call logs in the sidebar. The most recent calls are at the top; a live call shows its streaming transcript in real time.
Filter
Narrow the list by any combination of:
- Date — a preset (today, yesterday, last 7 or 30 days), a single day, or a custom range. Dates are India Standard Time, and both ends are included.
- Direction — inbound or outbound.
- Agent — one of your agents.
- Outcome — Successful, Missed, Failed, Escalated, or Live for calls in progress.
- Search — a phone number (type it without the country code if you like) or a VIO-… reference.
Expand the call
Click a row to open the transcript, recording, AI summary, extracted variables, analysis, and cost breakdown.
Download the log
Download gives you the calls your filters select — every page of them, not just the rows on screen — in the format you want:
| Format | What you get |
|---|---|
| CSV | Opens in Excel, Google Sheets or Numbers. Includes the AI summary. |
| Excel (.xlsx) | The same columns as a real spreadsheet file. |
| PDF report | A dated header with your totals — calls, answered, missed, minutes and spend — then the call table. |
Columns: reference, date and time (IST), direction, from, to, agent, duration, outcome, price in ₹, sentiment, and the AI summary. Transcripts are not included — open a call to read one.
A download is capped at 50,000 calls (5,000 for a PDF, which is already about 140 pages). If your filters select more than that, narrow the date range — the menu tells you when they do.
Recordings and transcripts are caller PII. Vio stores them privately, scoped to your workspace — never in a public bucket and never shared across tenants. Only your workspace can open them.
Some calls may show ₹0. Cost is tracked for calls placed through Vio’s in-house voice path. Older calls, or calls handled by a different backend, may not have cost data and will display ₹0 — it doesn’t mean the call was free, only that its cost wasn’t captured.
Frequently asked
Q. Why does a call show ₹0? Because its cost wasn’t tracked. Per-call cost is recorded for calls on Vio’s in-house voice path; older or other-backend calls can show ₹0. Newer calls show the full ₹ total plus a component breakdown.
Q. Where are recordings and transcripts stored? Privately, scoped to your workspace. They’re treated as caller PII — never placed in a public bucket, never shared across tenants. Only your workspace can access them.
Q. Can I export call data to my own systems? Two ways. For a one-off, use Download above (CSV, Excel or PDF of whatever your filters select). To push every finished call into your CRM automatically, use the results webhook — see Analysis, actions & fulfilment.
Next step
For trends across many calls — volume over time and outcome breakdowns — see Analytics.